Gambling should be an enjoyable pastime, not a source of financial stress or personal harm. oxybet provides a comprehensive suite of responsible gaming tools and resources to help every player stay in control — always.
oxybet's responsible gaming framework is built on six core principles that govern every decision we make about player safety and platform design.
oxybet enforces a mandatory 21-year minimum age requirement for all account holders. Every registration is subject to age verification, and KYC checks confirm identity and date of birth before any withdrawal is processed. Accounts found to belong to minors are immediately suspended and all associated funds are forfeited.
You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is applied, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours for daily limits and 7 days for weekly or monthly limits — protecting you from impulsive upward adjustments.
Set a maximum daily or weekly session duration to prevent extended, uninterrupted play. When your session limit is reached, the Platform automatically logs you out. Reality-check pop-up reminders can also be configured to alert you at regular intervals — for example, every 30 or 60 minutes — about how long you have been playing.
If you feel you need a short break, you can activate a cooling-off period of 24 hours, 7 days, 30 days, or up to 6 months. During a cooling-off period your account is suspended: you cannot log in, place bets, or make deposits. Pending withdrawals of existing Wallet Balance will still be processed during this time.
For users who believe they have a gambling problem, oxybet offers permanent self-exclusion. Once activated, your account is permanently closed, all marketing communications are suppressed, and you are blocked from re-registering. This decision cannot be reversed during the exclusion period. Contact our Responsible Gaming team to activate permanent self-exclusion at any time.
Our Indonesian-speaking support team is available around the clock — 00:00 to 24:00 WIB, every day of the year, including during Idul Fitri, Ramadhan, and Nyepi — to assist with responsible gaming requests, account restrictions, and any personal concerns about gambling behaviour. Reach us at [email protected].
All responsible gaming tools are accessible directly from your account settings. No waiting period is required to reduce limits or activate exclusions — tightening controls takes effect immediately. Here is how to get started:
Access the Platform from any device. Responsible gaming tools are available on both desktop and mobile browsers, optimised for users across Jakarta, Bali, Surabaya, and all other Indonesian regions.
Click your username or avatar icon at the top of the page, then select "Account Settings" from the dropdown menu to access your full profile management dashboard.
Within Account Settings, locate the dedicated "Responsible Gaming" tab. This section consolidates all limit, time-out, and self-exclusion controls in one place.
Choose the control type (deposit limit, session limit, reality check, cooling-off, or self-exclusion), set your preferred values, and confirm. Reductions apply instantly. Increases require a mandatory review period.
If you wish to permanently self-exclude, contact our Responsible Gaming team at [email protected]. A human agent — not an automated system — will process your request and confirm account closure within one (1) business hour.
Informed players make better decisions. Here are some facts about gambling that every oxybet member should understand before placing a bet.
Every game offered on oxybet — from sports betting and live casino to togel draws and slot titles — is designed with a statistical house edge. This means that over a sufficient number of plays, the Platform will retain a portion of all wagers placed. There is no strategy, system, or pattern that eliminates this mathematical reality.
One of the most common and dangerous gambling behaviours is "chasing losses" — increasing bet sizes after a losing streak in an attempt to recover funds quickly. This behaviour statistically leads to larger losses and is a recognised early warning sign of problem gambling.
Decide how much you are willing to spend — in Indonesian Rupiah (IDR) — before each session and treat this as a cost of entertainment, not an investment. Use oxybet's deposit limit tools to enforce this budget at the account level so it cannot be exceeded, even in the heat of the moment.
Answer these questions honestly. If you answer "Yes" to two or more, we encourage you to speak with our Responsible Gaming team or activate a cooling-off period immediately. This questionnaire is for reflection only and does not submit any data.
1. Do you spend more time or money gambling than you originally intended?
2. Have you tried to cut down on gambling but found it difficult or impossible to stop?
3. Do you gamble to escape from stress, anxiety, boredom, or problems in your daily life?
4. Have you borrowed money, sold belongings, or used funds earmarked for other purposes (rent, food, bills) in order to gamble?
5. Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce how often you gamble?
6. Have family members, friends, or colleagues expressed concern about the amount of time or money you spend gambling?
You are not alone, and help is available right now. Contact the oxybet Responsible Gaming team — our Indonesian-speaking agents are trained to assist you confidentially, without judgement, at any hour of the day.
Available 00:00–24:00 WIB, every day. Plain-text email — do not reply to automated messages.
Quick answers to the most common questions about oxybet's responsible gaming tools, policies, and support options.
Whether you want to set a deposit limit, take a short break, or speak to a support agent, oxybet makes it straightforward to stay in control. Review our full Terms & Conditions for the complete policy framework, or visit the FAQ page for more platform guidance.
To activate self-exclusion or speak with our Responsible Gaming team right now, email us at [email protected] — available 24 hours a day, 7 days a week.